Pleasantly surprised. I previously had both parents in this home. My mother died there eighteen months ago. Although she had good relationships with staff, her care left much to be desired. I continue to visit an old friend and was there yesterday. What a difference! The staff were visible and interacting with residents. They were polite and responsive. The residents were clean, tidy and appropriately dressed, all wearing slippers, hair combed and looking well cared for. The atmosphere was positive. It appears that much effort has been made to achieve an overall improvement and this was very evident. Well done.