WHAT IS HFSA?
We are a person centred company with an open door policy. Our offices are based locally in the Calderdale area, with an easy accessible office. We support over 70 people and we believe acting on people’s feedback is a key part to meeting a person’s needs
How will we support you?
We are a person centred company with an open door policy. Our offices are based locally in the Calderdale area, with an easy accessible office.
We meet with all the people we work for to find out what is important to them, who they would prefer to support them and the times they would like. We do our up most to ensure the people we are working for have met the staff members before their support starts.
We think it is important for the people we work for to have as much control over their lives as possible. We encourage everyone to be part of decisions where possible. For example HFSA has a list of people who would like to be involved in recruitment. This could be sitting in on an interview, writing a list of questions to be asked or meeting the new member of staff at a focus group.
We have a flexible approach to peoples needs and do our best to meet these.
HFSA think it is important to listen to what the people we are working for are saying and take action where we can.
We try our best to accommodate peoples support needs and often spend a lot of time on our rotas to get things right for the people we support.
We value what is said to us and try to make the changes suggested.
We link in with families and friends when asked, to provide the best support possible.
How will we make a difference?
We link in with the community activities around us and make sure people get as much information as possible to make a decision We are honest with people’s expectations
We run a focus group meeting every 2 weeks to discuss what the people we support would like to do.
We also involve people who want to in decision making, for example asking potential new members of staff questions that are important to the person,
WHAT PEOPLE SAY ABOUT US
I would be lost without you. Thank You
I would be lost without you.
Thank you for all your hard work.
You are a star